Frequently Asked Questions
Is my website safe with you?
Yes. We have considerable experience working with client websites and everything is tested prior to implementation.
Do you work on my live site directly? Will it need to go down when you are working?
No. We create a copy of your theme and work in preview mode, so there’s no downtime. And again, everything is tested prior to implementation.
Will my website’s design and functionality remain the same?
Yes! Your website will look exactly the same. We won’t sacrifice user experience for a speed gain.
Is it for the whole site or just the homepage?
The whole site is affected by the optimizations, including categories and product pages.
Will it help my mobile speed?
Absolutely. We focus on mobile speed first. Google does, so we should too.
Can you briefly explain the process?
We’ll ask you to create a private app on your store and allow us read-only access to perform our preliminary analysis. After figuring out the scope of the project, we will create a contract based on the work involved. Half of the payment is due upon contract signing. Once the payment has been received, we’ll send you an invitation to receive access from our partner portal. Then we will begin our complete analysis and apply the changes accordingly.
How long will it take to complete?
The process should take no longer than 1 week.
Will the optimizations last?
Yes! The changes are permanent.
Do you provide support after the optimization is done?
We provide two weeks of support after the implementations are completed. If you notice anything different, we’ll fix it right away.
How much does the speed optimization service cost?
This can be dependent on how many files, scripts, and css files that will need to be optimized. It’s custom to every store.
Why do speed scores change each time I check?
Speed scores on all of the popular performance tools will vary each time you run them. This variability can be due to a number of factors. Your server response time at that specific moment could be longer or shorter depending on how heavy the load is on the server. Loading third-party resources, such as ads or tracking snippets can also affect your speed since you have to wait on those servers to respond as well.
The best way to determine the speed of your site is by an average. Running the tool 3 or more times and finding the average is the best way to determine your page speed.